Certified Agile Service Manager (CASM)®

Course description

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Benefits:
During this course you will learn how to:

• Achieve higher customer satisfaction
• Reduce risks
• Achieve higher product quality
• Respond to changing business requirements with agility
• Provide smaller, faster implementation
• Enhance workflow
• Achieve shortened and amplify feedback loops
• Prepare to Certified Agile Service Manager® exam

Key features

Price of the course includes:

• 2-day accredited course with an authorized Certified Agile Service Manager® trainer
• Licensed course materials
• Training course certificate of completion
• Voucher for an accredited Certified Agile Service Manager® exam

Prerequisites:
There are no prerequisites for this course. All are welcome to attend the course, regardless of experience. However, familiarity with IT service management processes and ITIL® is recommended

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Licensing and Accreditation:
Certified Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements.

Who should attend ?
Target group:
The following individuals will benefit from this course:

• Anyone interested in learning about Agile and Scrum from a products and process perspective
• Anyone interested in modern IT leadership and organisational change approaches
• Process Owners and Process Designers
• Developers who are interested in helping make processes more agile
• Managers who are looking to bridge multiple practices into a DevOps environment
• Employees and Managers responsible for designing, re-engineering or improving process
• Consultants guiding their clients through process improvement and DevOps initiatives
• Internal and External Suppliers
• Process Stakeholders

Course Agenda

1. What is Agile?
2. Agile Practices
3. What is Agile Service Management (Agile SM)?
4. Process Design Basics
5. Agile Process Design
6. Scrum Basics, Roles, Artifacts, Events
7. Agile SM Roles, Artifacts, Events
8. Agile Process Improvement
9. Agile SM Technologies
10. Aligning Agile SM and Agile Software Development
11. Exam preparation

Materials:

We use DevOps Institute, Inc. accredited training materials:

• Sixteen (16) hours of instructor-led training and exercise facilitation
• The Agile Service Management Guide and Scrum Guide (pre-class resources)
• Learner Manual (excellent post-class reference)
• Participation in unique hands-on exercises designed to apply concepts
• Sample documents, templates, tools and techniques
• Access to additional sources of information and communities

Location

Price information

Net price per person:
The training course net price per person includes the web-based exam available within the DevOps Institute Platform. The applicable price is shown in the course calendar.

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