ITIL® 4 Foundation

Course description

ITIL® 4 Foundation is the first training available from the fourth ITIL® edition. This course is designed to give delegates a comprehensive understanding of the ITIL® framework. ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

Benefits:
During this course you will learn how to:

Deliver faster, valuable outputs for your business and customers.
Provide a holistic picture of IT enabled service delivery
Reflect and integrate other established ways of working
Optimise automation, reduce complexity, and allow organisations to succeed in high velocity environments.
Use effective and timely communication to influence stakeholders at all levels

Key features

Price of the course includes:

2-day accredited ITIL® 4 Foundation course with an authorized ITIL® 4 trainer.
Licensed course materials
ITIL® 4 Foundation certificate of completion.
Voucher for ITIL® 4 Foundation accredited exam.

Prerequisites:
There are no formal prerequisites to attend the course. Certain experience in delivering and supporting IT services will be useful, but is not necessary.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Licensing and Accreditation:
ITIL® 4 Foundation course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Who should attend ?
Target group:
The following individuals will benefit from this course:

everyone interested in obtaining the ITIL® 4 Foundation certificate
IT service providers
IT consumers
IT professionals in a wide range of roles.
holders of older ITIL certificates, wishing to update their knowledge
everyone interested in starting a career in the field of IT service management
IT service managers and candidates aspiring to this role

Course Agenda

Introduction
Key Concepts of Service Management
The four dimensions of service management
The ITIL service value system
ITIL guiding principles
Service management practices
Exercises
Sample paper 1
Sample paper 1 Answers and Rationale

Materials:

We use licenced accredited training materials:

Sixteen (16) hours of instructor-led training
Training slides in pdf format
Participation in unique exercises
Sample Papers
Syllabus

Location

Training location:
This training course is offered in the following locations:

Australia
Austria
Belgium
Brazil
Bulgaria
Canada
China
Colombia
Croatia
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Greece
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Kazakhstan
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
Pakistan
Poland
Portugal
Qatar
Romania
Russian Federation
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Arab Emirates
United Kingdom
USA

Price information

Net price per person:
The training course net price per person includes the web-based exam available within the PeopleCert Platform. The applicable price is shown in the course calendar.

Additional information:

It is mandatory to purchase the training course including the certification exam voucher.

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

Exam name: ITIL® 4 Foundation
Exam language: English
Format: Multiple choice questions
Exam Delivery: Online Proctored Exams
Access: Candidates can access the exam within the PeopleCert Platform (Exam Shield Platform) upon completion of the ITIL® 4 Foundation course and timely performed payment
Number of questions: 40
Passing Score: 26 marks required to pass (out of 40 available) - 65%
Duration : 60 minutes
Open/Closed Book: Closed Book

FAQ

What is ITIL® 4 Foundation?

Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

What accreditation does the course have?

ITIL® 4 Foundation course is fully accredited by PeopleCert.

What’s included in the course price?

The price includes training with an exam.

What is the duration of the course?

ITIL® 4 Foundation course lasts two days.

Who should attend the course?

This certification is aimed at anyone who requires a basic understanding of the ITIL framework and how ITIL can be used to enhance IT service management.

Are there any requirements to attend the course?

No prerequisites are necessary for attendance.

FAQ Exam

How to book the exam?

In order to book your exam, you need an Exam Code, which you will receive by email from PeopleCert during or after the course. This is dictated by when you pay for the training. Once you receive the Exam Code go to peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. Book your exam with the most suitable date and time.

What are the minimum requirements for an Online exam?

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam HERE, while candidates with MacOs can find the relevant guide Exams Peoplecert Online Proctoring Mac.

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Is there a re-take policy in case I fail my exam?

You can give the exam as many times as you want. Every attempt is payable.

When do I get my Certificate?

You will receive an online certificate. The certificate will be uploaded on your PeopleCert account.

Do I need to renew my certification?

ITIL® 4 Foundation certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Foundation exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

Climate of safety and open authentic conversation
Modern online training platform, classes conducted live by qualified instructors
Seasoned, certified and experienced instructor team
Well-structured and compelling schemes that translate into high exam scores
Refreshments and working lunch during the training course
Licensed training materials and many interactive online exercises

Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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