ITIL® 4 Specialist: Drive Stakeholder Value is a two-day training course, which will help delegates to build on their knowledge on all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. This certification positions learners to successfully complete the ITIL® 4 Specialist: Drive Stakeholder Value examination.
ITIL® 4 Specialist: Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.
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ACCREDITED BY PeopleCert
The ITIL® 4 Specialist Drive Stakeholder Value course touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships, and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.
The module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skill sets in an increasingly digital service economy.
Benefits:
During this course you will learn how to:
Price of the course includes:
Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.
Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.
Licensing and Accreditation:
ITIL® 4 Specialist: Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.
Who should attend ?
Target group:
The following individuals will benefit from this course:
We use licenced accredited training materials:
Training location:
This training course is offered in the following locations:
Net price per person:
The training course net price per person includes the web-based exam available within the PeopleCert Platform. The applicable price is shown in the course calendar.
Additional information:
It is mandatory to purchase the training course including the certification exam voucher.
According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.
The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework.
ITIL® 4 Specialist Drive Stakeholder Value course is fully accredited by PeopleCert on behalf of Axelos.
The price includes ITIL® 4 Specialist Drive Stakeholder Value training with an exam.
ITIL® 4 Specialist Drive Stakeholder Value course lasts two days.
ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those who focus on customer journey and experience, and those who are responsible for fostering relationships with partners and suppliers.
ITIL® 4 Foundation certificate is a mandatory requirement to attend the training course.
In order to book your exam, you need an Exam Code, which you will receive by email from PeopleCert during or after the course. This is dictated by when you pay for the training. Once you receive the Exam Code go to peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. Book your exam with the most suitable date and time.
Candidates with Windows operating systems can find a step by step guide on how to take an Online exam HERE, while candidates with MacOs can find the relevant guide HERE.
Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.
You can give the exam as many times as you want. Every attempt is payable.
You will receive an online certificate. The certificate will be uploaded on your PeopleCert account.
ITIL® 4 Specialist Drive Stakeholder Value certification is valid indefinitely.
We are ready to conduct in-house training for group or individuals on request.
Ask for the offer
We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Specialist: Drive Stakeholder Value exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Charlie J.
Matthew Danners
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Advised Skills a le statut de Silver Partner of Scaled Agile, Inc., The Open Group® Gold member, PMI Authorized Training Partner, DevOps Institute Registered Partner, APMG International Accredited Training Organisation et de PeopleCert Accredited Training Organisation.
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