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ITIL® 4 Strategist: Direct, Plan & Improve ITIL® 4 Strategist: Direct, Plan & Improve Adised Skills

4.5 out of 5 based on 2 user ratings.

ITIL® 4 Strategist: Direct, Plan & Improve is a two-day course which will help to provide individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The course fully prepares you to pass the ITIL® 4 Strategist: Direct, Plan & Improve exam.

ITIL® 4 Strategist: Direct, Plan & Improve course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Read more

ITIL® 4 logoACCREDITED BY PeopleCert

 

 

Course description

The ITIL® 4 Strategist: Direct, Plan & Improve training course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organisation's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Benefits:

During this course you will learn how to:
  • Understand the key concepts of direct, plan & improve
  • How Lean and Agile ways of working can be leveraged for an organization’s advantage
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices
  • Prepare to ITIL® 4 Strategist: Direct, Plan & Improve Exam

Key features

Price of the course includes:

  • 2-day ITIL® 4 Strategist: Direct, Plan & Improve accredited course with an authorized ITIL® 4 DPI trainer
  • Licensed course materials
  • ITIL® 4 Strategist: Direct, Plan & Improve certificate of completion
  • Voucher for ITIL® 4 Strategist: Direct, Plan & Improve accredited exam.

Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Licensing and Accreditation:
ITIL® 4 Strategist: Direct, Plan & Improve course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Who should attend ?
Target group:
The Followig Individuals can benefit from this course:

  • Individuals who are continuing their journey in service management
  • ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Holders of existing ITIL® qualifications who wish to update and develop their knowledge further.

Course Agenda

  1. ITIL® 4 foundation recap
  2. Key concepts
  3. Scope of control
  4. Governance, risk and compliance
  5. Assessment and planning
  6. Continual improvement
  7. Communication and organizational change management
  8. Measurement and reporting
  9. Value streams and practices
  10. Exam preparation

Materials:

We use licenced accredited training materials:

  • Sixteen (16) hours of instructor-led training
  • Training slides in pdf format
  • Participation in unique exercises
  • Sample Papers
  • Syllabus

Location

Training location:
This training course is offered in the following locations:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Colombia
  • Croatia
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • USA

Price information

Net price per person:
The training course net price per person includes the web-based exam available within the PeopleCert Platform. The applicable price is shown in the course calendar.

Additional information:

It is mandatory to purchase the training course including the certification exam voucher.

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

  • Exam name: ITIL® 4 Strategist: Direct, Plan & Improve
  • Exam language: English
  • Format: Multiple choice questions
  • Exam Delivery: Online
  • Access: Candidates can access the exam within the PeopleCert Platform upon completion of the ITIL® 4 Strategist: Direct, Plan & Improve course and timely performed payment
  • Number of questions: 40
  • Passing Score: 28 marks required to pass (out of 40 available) - 70%
  • Duration : 90 minutes
  • Open/Closed Book: Closed Book

FAQ

What is ITIL® 4 Strategist: Direct, Plan & Improve?

The 2-day ITIL® 4 Strategist: Direct, Plan & Improve training is one of 4 advanced training courses on the path to ITIL® 4 Managing Professional (MP).

What accreditation does the course have?

ITIL® 4 Strategist: Direct, Plan & Improve course is fully accredited by PeopleCert.

What’s included in the course price?

The price includes training with an exam.

What is the duration of the course?

ITIL® 4 Strategist: Direct, Plan & Improve course lasts two days.

Who should attend the course?

The ITIL® 4 Strategist: Direct, Plan & Improve training course iIt is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Are there any requirements to attend the course?

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition certificate required.

FAQ Exam

How to book the exam?

In order to book your exam, you need an Exam Code, which you will receive by email from PeopleCert during or after the course. This is dictated by when you pay for the training. Once you receive the Exam Code go to peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. Book your exam with the most suitable date and time.

What are the minimum requirements for an Online exam?

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam HERE, while candidates with MacOs can find the relevant guide HERE.

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Is there a re-take policy in case I fail my exam?

You can give the exam as many times as you want. Every attempt is payable.

When do I get my Certificate?

You will receive an online certificate. The certificate will be uploaded on your PeopleCert account.

Do I need to renew my certification?

ITIL® 4 Strategist: Direct, Plan & Improve certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Strategist: Direct, Plan & Improve exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Refreshments and working lunch during the training course
  • Licensed training materials and many interactive online exercises
Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What our customers are saying


User

Claire

The training course met the requirements. A large part of the sessions was interactive with activities and exercises which I really liked. There was a good emphasis on the theory as well. Look forward to implementing the learnings at work!
User

William K.

I thoroughly enjoyed the 2-day online ITIL 4 Strategist: Direct, Plan & Improve course, it was so much fun whilst I learned a lot about how we can improve an IT organization. The instructor was extremely knowledgeable and always explained things in such an understandable manner, and he made sure that everybody was on the same page, and no one was left behind.