Webinar: Modern Service Management in the Digital World with Krzysztof Politowicz

On 5 November 2021, we held a webinar on Modern Service Management in the Digital World with Krzysztof Politowicz. If you didn't have a chance to watch it live, or you attended the webinar, but you would like to watch it again, we have something for you! The recording is now available to watch—please feel free to share around with your network. Moreover, subscribe to our newsletter to be notified of our upcoming webinars

Keyword(s): Modern Service Management, Digital Transformation, Digital World

Webinar Overview

The digital revolution of the 21st century is a fact and we can either grow with it, or be passively absorbed by it. Klaus Schwab describes the fourth digital revolution as "a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres". Service Management represented by many methodologies and approaches such as ITIL® v.3 and 4, VeriSM®, e-Tom, ISO20000, BS15000, Agile Service Management, as well as emerging technologies: Cloud Computing, AI, BYOD, Machine Learning, influences the digital revolution. An example is Service Value System at ITIL®4 or Management Mesh at VeriSM®. Nothing that brings value to our customers will not matter during the fourth revolution. Therefore, as Lean says, let's avoid losses and learn. We invite you to watch our webinar.

Topics covered

-The 4th Digital Revolution

-Outlined History of (IT) Service Management

-ITIL v3 still alive (including something good from ITIL® Practitioner)

-ISO20000 never gone

-ITIL 4 still undiscovered

-VeriSM™ for entire organization

-New/”old” emergent practices

Our Expert

Krzysztof Politowicz is a widely skilled Coach, Agile standards expert and Trainer accredited by Axelos, EXIN, BCS, PeopleCert and the Open Group with over 18 years of working experience. Holder of over 70 certificates in the areas of Project, Program and Portfolio management, IT service management, IT Infrastructure Library, Information Security, Agile methodologies, Enterprise Architecture, Scrum, and others.
Please do get in touch with us if you have any questions—we would love to hear from you.



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