In many organizations, IT teams face the same challenges over and over again - lost support tickets, chaotic system updates, or recurring technical issues that never seem to go away.
These problems not only frustrate users but also waste valuable time and resources.
The ITIL® framework offers structured and practical solutions to these everyday issues. Let’s look at three common IT problems and learn how to solve them effectively using ITIL® best practices.
Discover how Site Reliability Engineering (SRE) is transforming traditional IT operations into a continuous process of learning, automation, and innovation.
Modern IT operations face unprecedented challenges - complex distributed systems, rising customer expectations, and constant demand for near-zero downtime. Traditional IT service management (ITSM) models often struggle to keep up with this pace.
Site Reliability Engineering (SRE) changes that. Born at Google and now adopted worldwide, SRE introduces engineering discipline into operations. It transforms incidents and downtime from failures into opportunities for learning and continuous improvement.
Organizations today face a critical decision in shaping their IT strategy: should they adopt ITIL® to ensure governance and stability, or lean into DevOps to accelerate delivery and innovation?
The truth is, both approaches offer unique strengths, and the right choice depends on your business priorities, industry, and regulatory environment.
In this article, we compare ITIL® and DevOps, highlight real-world applications, and help you understand which path - or combination - fits your organization best.
ITIL® has long been the backbone of IT Service Management (ITSM), offering organizations a structured way to deliver reliable services. However, the digital era is redefining how businesses operate.
With the rise of cloud computing, the adoption of DevOps practices, and the increasing use of artificial intelligence, traditional service management approaches are being challenged. To stay relevant, ITIL® must evolve and adapt to a world driven by automation, agility, and continuous delivery.
This article explores how ITIL® frameworks are aligning with modern practices and why ITIL® remains crucial for organizations navigating digital transformation.
The world of IT Service Management (ITSM) is undergoing rapid evolution, driven by the increasing complexity of hybrid infrastructures, rising user expectations, and the relentless demand for efficiency. In this changing landscape, AIOps - Artificial Intelligence for IT Operations - has emerged as a powerful catalyst for transformation. More than a buzzword, AIOps is redefining how IT teams detect, respond to, and resolve incidents across modern environments.
In this article, we explore how AIOps is reshaping ITSM, what it means for organizations and IT leaders, and why understanding this technology is now essential for anyone managing IT services in 2025 and beyond.
As digital services become the backbone of nearly every business, the expectations placed on IT teams are rising fast.
Organizations count on their IT departments not only to keep systems running, but to actively drive innovation and support strategic growth.
To succeed in this evolving role, IT teams need more than technical know-how. They need a robust, proven approach to managing services effectively. This is where ITIL® 4 Foundation comes in.
An IT service catalog is more than just a list. When done right, it becomes a practical tool that helps users find the support they need and helps IT teams stay organized.
It shows what IT offers, sets clear expectations, and builds trust between users and the service desk. But building a useful service catalog takes more than copying and pasting service names into a spreadsheet.
In this guide, we’ll walk through a straightforward process to create a service catalog that’s not just technically correct but also genuinely helpful to the people who use it.
We’re excited to announce that ITIL® 4 training courses are now available in a flexible eLearning format at Advised Skills.
Whether you’re beginning your journey with ITIL® or expanding your knowledge with specialist modules, our new self-paced option gives you the freedom to study whenever and wherever it suits you.
